All content included on this web site, such as text, graphics, logos, button icons, images, audio clips, databases and software, is the property of the Proprietor or its content suppliers and protected by South African and international copyright laws.

Furthermore, the compilation (meaning the collection, arrangement, and assembly) of all content on this web site is the exclusive property of the Proprietor and protected by South Africa and international copyright laws.

Without derogating from the above, the Proprietor authorizes you to view, copy, download to a local drive, print and distribute the content of this web site, or parts thereof, provided that:

  • Such content is used for information purposes only;
  • Such content is used for non-commercial purposes.

You are expressly prohibited from incorporating any of the material from this web site in any other work, publication or web site of your own or belonging to another. Any reproduction of material from this web site or portion thereof must include this notice in its entirety.


About us

Our mission at Petfriendly is to provide you - that special breed of animal lover - with information that will make it easy for you

to include your pets in your lifestyle.

If you want to take your pet on holiday, you can now choose from a wide selection of hotels, guesthouses, B&Bs, caravan parks,

mountain cabins, self-catering cottages and secluded holiday homes, country inns, private nature reserves,  game lodges, guest

farms and luxury apartments that cater to all kinds of budgets. From the luxurious and exclusive to the rural and rustic; your

dog, cat, bird, horse and even your rooster are all welcome!

For each establishment we provide a detailed Pet Policy. This unique feature tells you exactly what the rules are for each

particular place. It tells you which types and sizes of pet are allowed, if any restrictions apply, e.g., no aggressive dogs or no

barkers; where your pet will sleep; what other animals (if any) are permanent residents on the property; whether there is an

enclosed garden; if there are any walks nearby and when your dog should be kept on a leash. It will also indicate if there is a

charge for pets and if a Doggie Damages Deposit (always refundable unless your dog eats the furniture!) is required. The Pet

Policy also indicates whether an establishment offers any extra services or amenities to travelling pets and their owners, like

doggie menus and pet-sitting.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes,

including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site

may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using

analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate

applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited

to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on

collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy,

correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special,

incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result

from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been

informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

• Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you

confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/


• Change these Conditions from time to time, and your continued use of the Website (or any part of) following such

change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine

whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must

immediately stop using the Website.

• We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time.

You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure,

suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forums on the website is used to personally identify users that subscribe to this

service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this

service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet

Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access

while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to

help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will

post those changes here so that you will always know what information we gather, how we might use that information, and

whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or

concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use

our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those


Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are

useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and

understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be

collected via cookies and other tracking technology; however, if you previously provided personally identifiable information,

cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge

and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not

responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory

content) of such websites, including (without limitation) any advertising, products or other materials or services on or available

from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with,

the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched within two days provided

payment is validated/received by accounts.

Should the product not be in stock please allow 10 working days plus freight transit time.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should

we be faced with such an occurrence Niche Holidays South Africa t/a Petfriendly SA will contact you via email and provide a

revised shipping schedule.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card

or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site

unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you

have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making

any purchase for any service through this website.


SA counter to counter as ordinary parcel. Insurance for 20 or more books will be allocated when necessary.

Courier requests will be quoted and billed to the purchaser.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left

our premises.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you

to make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Account holders are to ensure order forms are completed and submitted to the correct department before orders will be


Refunds/returns Policy

Should you for any reason wish to cancel your purchase you must advise us in writing of your cancellation and any such

cancellation must be signed by the person who made the original purchase within 2 days of ordering. Once orders have been

dispatched we will not accept cancellations or returns.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Niche Holidays South Africa t/a Petfriendly SA endeavours to offer you competitive prices on current products; you’re total

order price will include the price of the purchase plus any applicable VAT and shipping charges (on the day of shipping).

Niche Holidays South Africa t/a Petfriendly SA reserves the right to change pricing at any time without prior notice.

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or

simply log off and return to the site at a later time to complete your order via EFT (Electronic Fund Transfer).

One of the most widely used ways of sending money online. Proceed to “Checkout” and follow the order processing instructions.

Select the option to pay via EFT. You will then have to load Niche Holidays South Africa t/a Petfriendly SA as a beneficiary on

your internet banking and use your full name or company name in the reference line for your payment. This should ensure

speedy processing and delivery of your selected products.

Banking Details

 Bank                          : First National Bank

 Branch No.               : 260231

 Account Name        : Niche Holidays South Africa t/a Petfriendly SA

 Account No.            : 62416159384

 Account Type         : Cheque

 Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to

go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on 0866011511 to

ensure your payment is confirmed and order shipped as quickly as possible.

For more information about how to order, special order requirements and other payment options, please contact our Support

Team on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Security Policy

• My Gate process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL)

encrypted. The company registration documents and the site’s registered domain name are checked and verified

accordingly, ensuring the cardholder and merchant that nobody can impersonate My Gate to obtain confidential


• My Gate is committed to providing secure online services. All encryption complies with international standards.

Encryption is used to protect the transmission of personal information when completing online transactions. My Gate

Internet servers are protected by firewalls and intrusion detection systems.

• The Merchant does not have access to credit details.

• My Gate continually reviews and enhances its security in line with technological changes.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate

any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but

is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials

from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have

exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in

alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time

to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the

User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued

use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by

and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to Niche Holidays South Africa t/a Petfriendly SA and hereby

accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway

and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be

held liable for all legal costs incurred by Niche Holidays South Africa t/a Petfriendly SA for any civil action or any legal action

deemed necessary against me.

Niche Holidays South Africa CC t/a Petfriendly

Postnet Suite 722, Private Bag X15, Somerset West, 7129

Tel: 021 858 1077

Cell: 083 723 7939

Fax: 086 601 1511

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